Privacy Policy

Last updated: 24 October 2026

This policy describes how Tandoor Bros handles personal information when you use the Tandoor Bros website and customer Android application (together, the “Services”).

Information we collect

Depending on the features you use, we may collect your name, email address, phone number, login/account details, preferences, loyalty points and reward history, and information you submit through contact or feedback forms. If ordering becomes available, we may also process order details, pickup timing, order history and transaction status. The Services and hosting providers may process standard technical information such as browser/device type, IP address and security or error logs.

How we use information

We use information to provide account access and features, display menus and loyalty information, support customers, administer rewards, protect the Services against fraud or misuse, maintain security, troubleshoot problems and comply with legal obligations. Order and payment-related information will be used to fulfil and support orders if these features are enabled.

Service providers and sharing

We use third-party technology providers to operate the Services, including Supabase for account and database functionality and Cloudflare for website hosting, delivery and security. These providers may process information on our behalf. If online payments or delivery services become available, the relevant payment processor or delivery provider may receive the information needed to perform those services. We do not sell your personal information.

Payments

Online checkout is not currently enabled. If introduced, we will update this policy to identify relevant providers and data handling. Card-payment information should be entered only into the checkout interface provided by the relevant payment processor; do not send card details through ordinary contact messages.

Security

We use access controls and security protections appropriate to the Services, including encrypted HTTPS connections. No internet-based system can guarantee absolute security.

Retention and deletion

We keep personal information for as long as it is reasonably needed to provide the Services, support legitimate business operations and meet applicable legal obligations. When an account is deleted, associated personal data will be deleted unless retention is required for legal, accounting, security or dispute-resolution reasons, in which case it will be retained only as necessary.

Your choices and rights

You may request access to, correction of, or deletion of your personal information. If you have an account, you may request deletion of your account and related information. Before the app is submitted to Google Play, Tandoor Bros must provide a working in-app account-deletion request method and an accessible external account-deletion page or process.

Children

The Services are intended for general food-service customers and are not designed to collect personal information from children without appropriate authorisation.

Changes

We may update this policy when our features or data handling practices change. The updated policy will be published here with a new revision date.

Contact us

For privacy queries, access, corrections or deletion requests, contact Tandoor Bros using the contact details published on the Tandoor Bros website. A dedicated privacy contact method should be verified before publishing this page.